Refund policy
Last Updated: October 30, 2026
Return & Refund Policy
Thank you for shopping at velaelle. We want you to be satisfied with your purchase.
Return Window
You may request a return within 30 calendar days after delivery of your item.
Items must be unused, unworn, with original tags intact and returned in original packaging. Proof‑of‑purchase is required. Used, washed, altered or damaged goods from customer use cannot be accepted for return.
Return Process
- Contact customer service at hello@velaelle.comwith your order number and reason for return.
- Wait for our return authorization and return instructions. Do NOT send items without prior authorization.
- Package goods securely and ship using a trackable shipping service.
- Once we receive and inspect your item we will process your refund or resolution.
Return Shipping
If item arrives defective, damaged or wrong‑item sent by us: we cover valid return‑shipping cost after you provide photos of the problem.
Customer‑initiated returns (change‑of‑mind / wrong‑size): customer pays return‑shipping cost. We do not charge restocking fees.
Refund Processing
Approved refunds go to your original payment method, allow 5‑10 business days for bank processing.
Exchanges
We primarily process refunds; for defective/wrong‑item cases we may offer exchange subject to stock availability. Contact support for assistance.
Contact
velaelle
Email: hello@velaelle.com
Phone: +1 785-632-5545
Address: 2300 Arapahoe Ave, Boulder, CO 80302, United States
Website: https://velaelle.com